- 21-Dec-2016 to 19-Jul-2017 (EST)
- Washington, DC, USA
- Full Time
The GNOC is currently seeking a talented Tier III Network Administrator with an active TS/SCI clearance to provide monitoring, maintenance and advanced support
of voice, data, and/or video communications networks for the(Day/Swing and/or Mid) shift. The successful candidate will be responsible for providing 3rd level
resolution and customer support to all customer managed networks. Candidate must be able to accurately document; using customer outage tracking software,
network and/or VTC outages is critical. The main tools utilized for this position at the GNOC include: Putty, SharePoint, GEM, WhatsUpGold, Tivoli, Cisco IOS, Support
Web Incident Tracking System, and various network monitoring/troubleshooting tools as required.
Ability to identify, analyze, and resolve operating/hardware network system problems
Demonstrate network troubleshooting techniques and experience
Ensure compliance with network security policies and procedures.
Assist in the development of the policies and procedures as they pertain to the network environment.
Manage the Enterprise Network for resource availability.
Create and report all outage notifications and network related issues according to standard operating procedures.
Experience with BGP and OSPF routing protocols
Experience with both LAN and WAN troubleshooting
GEM experience for monitoring and configuration of crypto equipment
Experience with WAN circuit technologies (T1, DS3, OC-3, OC-12, OC-192)
Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above
Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment
Participate in engineering projects or upgrades as tasked by GDIT management
Interface with vendors to ensure proper performance of tools and software packages
Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.
Provide After Action Reports (AARs) for Problem Management resolution
Experience with programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)
Provides system/equipment/specialized training and technical guidance to lower tier employees
Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service orientation
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Shift Work is required (work center is 24/7)
Position requires the candidate to pass the CI Poly
ITIL Foundations (desired)
Skills and Tasks. Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
Leadership/Management. Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
Guidance. Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
Training and Certifications. DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
Capabilities and additional Requirements. Apply Standard Characteristics of Labor Category Capability Levels.
Education and Experience. HS/GED + 10 years
Associates Degree + 8 years
Bachelor's Degree + 6 years
Master's Degree + 4 years
PhD + 2 years