Invictus International Consulting, LLC
  • 24-Aug-2022 to Until Filled (EST)
  • Colorado Springs, CO, USA
  • Full Time
  • TS/SCI with CI Poly

Title: UC/VoIP Technician II

Location: Colorado Springs, CO

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

Job Details:

  • Manager VTC scheduling and provide live event support
  • Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
  • Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
  • Create and manage user accounts
  • Develop SOP's for utilization of conference center equipment
  • Escalate IT issues to Tier III when needed
  • Provide workstation (thick and thin client), VoIP device, and voice and video conference support
  • Manage hardware in all stages including unpacking and setup of end user devices
  • Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
  • Install application software on end-user device workstations via scripted install packages
  • Inventory management of UC deployed software and end user devices
  • Provide user education and training in basic hardware and software functions
  • Create and maintain documentation and SOPs to train new employees
  • Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
  • Identify and execute process improvements and other enhancements that improve operational efficiency


  • Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
  • Minimum of four (4) years of relevant experience in addition to education level
  • Must possess current DoD 8570 IAT II or IAM II certification
  • Experience working in a DoD or IC environment desired
  • Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

Equal Opportunity Employer/Veteran/Disabled

Invictus International Consulting, LLC
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