Posted Date: | 07-Oct-2024 (EST) | Closing Date: | 09-Oct-2029 (EST) |
Location: | Alexandria, VA, USA | Pay Rate: | |
Pay Type: | Employment Type: | Full Time | |
Security Clearance: | Secret |
Title: IT Support Specialist
Location: Alexandria, VA
US Citizenship: Required
Clearance: Secret or higher preferred
Overview: The IT Support Specialist will provide technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions.
Responsibilities:
- Provide IT support for laptops, desktops, and MacBooks, troubleshooting hardware and software issues
- Administer and maintain routers and switches to ensure optimal network performance
- Manage MS Azure, ENTRA, and MS Exchange environments, including setting up user accounts and managing access
- Support and maintain AvePoint backup solutions for user data and system recovery
- Perform tasks such as password changes, MFA token management, and troubleshooting authentication issues
- Issue laptops and necessary hardware to new employees, ensuring proper configuration and setup
- Collect laptops and hardware from outgoing employees and securely process IT offboarding
- Maintain and update the IT hardware inventory, tracking all issued and returned equipment
- Provide support for video teleconferencing systems (Zoom, Zoom Phones) and resolve any connectivity or functionality issues
- Ensure all IT hardware is properly maintained and troubleshoot any hardware-related problems
- Support end users with technical issues both onsite and occasionally remotely
Requirements:
- Bachelor's degree preferred with a minimum of three (3) years of experience in IT support or a related role
- Expertise in MS Azure, MS ENTRA, MS Exchange, and AvePoint backup solutions
- Proficiency with troubleshooting laptops, desktops, MacBooks, and other hardware
- Experience with networking technologies such as routers and switches
- Familiarity with Zoom and Zoom Phones for teleconferencing support
- Excellent problem-solving skills and superior attention to detail
- Experience managing IT hardware inventory, including issuance and collection of equipment
- Ability to manage and troubleshoot MFA tokens, user accounts, and password issues
- Excellent communication skills and the ability to work in a fast-paced environment
- MS Azure, ENTRA, Exchange, or AvePoint certifications are a plus
- Experience with additional video conferencing platforms or other hardware preferred
- Secret or higher clearance preferred but not required
Equal Opportunity Employer/Veteran/Disabled
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