Title: SVTC Engineer

Location: Tampa, FL or Colorado Springs, CO

Clearance: TS/SCI clearance with the ability to obtain and maintain a CI polygraph

Responsibilities:

• Provide maintenance and advanced SVTC support for customers on a global scale
• Provide multiple services in the areas of Unified Communications and Collaboration to include VTC, VoIP, IM, presence, and A/V streaming with PBX support within the enterprise
• Prioritize workload and the ability to resolve break/fix and requests
• Perform iOS and software upgrades
• Troubleshoot Unified Communications and Collaboration issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses
• Perform patching and ensure compliance with network security policies/procedures
• Utilize proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures
• Use CUCM, CUBE/VCS, MCU, CMS, TMS, Vbrick Rev, IMC and other tools to provide support

Requirements:

• Bachelor's degree in a technical discipline with a minimum of 3 years of related experience, an additional 4 years of experience may be substituted in lieu of a degree
• Experience working in a DoD or IC environment
• Knowledge of VTC equipment such as TMS, CODEC, MCU and CMS
• Experience with IM systems like Cisco Jabber, Webex, MS Teams and Presence Services
• Knowledge of A/V streaming to include set top box, Vbrick Rev, and Cisco IMC
• Ability to provide system/equipment/specialized training, and support engineering with projects
• Experience performing patching and ensure compliance with network security policies/procedures
• Ability to assist in the development of the training, local guides, and SOPs as they pertain to the UC environment
• Familiarity with VTC service and support to include scheduling, monitoring, and technical assistance to customers
• Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
• Solid understanding of dialing protocols to include H.323, E.164 and SIP
• DoD 8570 IAT II required; completion of the CUCM course a must
• TS/SCI clearance with the ability to obtain and maintain a CI polygraph