Posted Date: | 04-Oct-2024 (EST) | Closing Date: | 07-Oct-2029 (EST) |
Location: | Tampa, FL, USA | Pay Rate: | |
Pay Type: | Employment Type: | Full Time | |
Security Clearance: | TS/SCI with CI Poly |
Title: SVTC Engineer
Location: Tampa, FL or Colorado Springs, CO
Clearance: TS/SCI clearance with the ability to obtain and maintain a CI polygraph
Responsibilities:
- Provide maintenance and advanced SVTC support for customers on a global scale
- Provide multiple services in the areas of Unified Communications and Collaboration to include VTC, VoIP, IM, presence, and A/V streaming with PBX support within the enterprise
- Prioritize workload and the ability to resolve break/fix and requests
- Perform iOS and software upgrades
- Troubleshoot Unified Communications and Collaboration issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses
- Perform patching and ensure compliance with network security policies/procedures
- Utilize proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures
- Use CUCM, CUBE/VCS, MCU, CMS, TMS, Vbrick Rev, IMC and other tools to provide support
Requirements:
- Bachelor's degree in a technical discipline with a minimum of 3 years of related experience, an additional 4 years of experience may be substituted in lieu of a degree
- Experience working in a DoD or IC environment
- Knowledge of VTC equipment such as TMS, CODEC, MCU and CMS
- Experience with IM systems like Cisco Jabber, Webex, MS Teams and Presence Services
- Knowledge of A/V streaming to include set top box, Vbrick Rev, and Cisco IMC
- Ability to provide system/equipment/specialized training, and support engineering with projects
- Experience performing patching and ensure compliance with network security policies/procedures
- Ability to assist in the development of the training, local guides, and SOPs as they pertain to the UC environment
- Familiarity with VTC service and support to include scheduling, monitoring, and technical assistance to customers
- Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
- Solid understanding of dialing protocols to include H.323, E.164 and SIP
- DoD 8570 IAT II required; completion of the CUCM course a must
- TS/SCI clearance with the ability to obtain and maintain a CI polygraph
-
Apply Now
-
- Follow Jobs: